Performance increase through outsourcing
You can concentrate on your core business. We actively support you in achieving your quality goals in customer service, in your sales growth goals, identifying leads, and other outsourcing concerns.
Performance increase through outsourcing
You can concentrate on your core business. We actively support you in achieving your quality goals in customer service, in your sales growth goals, identifying leads, and other outsourcing concerns.
Outsourcing of the call center in Kosovo
Outsourcing is a strategic decision, in which the choice of a partner decides decisively on the success.The owners of Baruti AG became aware of the many German speakers in Kosovo in 2011 and have identified Prishtina as an attractive location for the call center industry. In the meantime, the German- speaking share in Kosovo amounts to more than 10,000 people: almost all of them once lived in the German-speaking world. With more than 400 employees, Baruti is one of the largest employers in Kosovo and, thanks to its cooperation with international companies, makes an important contribution to the transfer of know-how in the country.
Outsourcing is a strategic decision, in which the choice of a partner decides decisively on the success.The owners of Baruti AG became aware of the many German speakers in Kosovo in 2011 and ...
Outsourcing is a strategic decision, in which the choice of a partner decides decisively on the success.The owners of Baruti AG became aware of the many German speakers in Kosovo in 2011 and have identified Prishtina as an attractive location for the call center industry. In the meantime, the German- speaking share in Kosovo amounts to more than 10,000 people: almost all of them once lived in the German-speaking world. With more than 400 employees, Baruti is one of the largest employers in Kosovo and, thanks to its cooperation with international companies, makes an important contribution to the transfer of know-how in the country.
Benefits of Outsourcing to Baruti
Concentration on core business
- After intensive coordination and cooperation in the implementation phase, Baruti works relatively autonomously in regular operations.
- We support you from the planning to the implementation by a timely and efficient support.
- Compared to large companies, the cooperation with us is relatively straightforward: starting new activities is not about lengthy processes but can be confirmed and implemented relatively quickly
- After intensive coordination and cooperation in the implementation phase, Baruti works relatively autonomously in regular operations.
- We support you from the planning to the implementation by a timely a...
- After intensive coordination and cooperation in the implementation phase, Baruti works relatively autonomously in regular operations.
- We support you from the planning to the implementation by a timely and efficient support.
- Compared to large companies, the cooperation with us is relatively straightforward: starting new activities is not about lengthy processes but can be confirmed and implemented relatively quickly
Optimize quality in customer service
- Baruti guarantees the right of veto: You can decide yourself each time for the suggested employees for your project whether they suit your business or not
- Trainee Program: The “shared” employees also undergo the Baruti Trainee Program.
- Training documentation: we document the training and thereby prevent know-how loss.
- Quality Control: through different instruments, we constantly improve your quality in customer service.
- Baruti Academy: special trainings can be arranged and executed on request.
- Team leaders are on the phone, so we guarantee professional fitness.
- Baruti guarantees the right of veto: You can decide yourself each time for the suggested employees for your project whether they suit your business or not
- Trainee Program: The “shared” emplo...
- Baruti guarantees the right of veto: You can decide yourself each time for the suggested employees for your project whether they suit your business or not
- Trainee Program: The “shared” employees also undergo the Baruti Trainee Program.
- Training documentation: we document the training and thereby prevent know-how loss.
- Quality Control: through different instruments, we constantly improve your quality in customer service.
- Baruti Academy: special trainings can be arranged and executed on request.
- Team leaders are on the phone, so we guarantee professional fitness.
Cut costs
- We take on the recruitment of suitable employees and save you this effort-intensive process.
- Baruti trains the staff to be recruited for you and corrects them through retraining: you save on the training.
- Baruti documents the training in order to carry out the additional recruitment or replacement of existing employees independently: you save on capacity expansion and fluctuation.
- Baruti trains team leaders and quality controllers: you save on overhead costs.
- Baruti works efficiently: you save per minute of processing.
- We take on the recruitment of suitable employees and save you this effort-intensive process.
- Baruti trains the staff to be recruited for you and corrects them through retraining: you save on the trainin...
- We take on the recruitment of suitable employees and save you this effort-intensive process.
- Baruti trains the staff to be recruited for you and corrects them through retraining: you save on the training.
- Baruti documents the training in order to carry out the additional recruitment or replacement of existing employees independently: you save on capacity expansion and fluctuation.
- Baruti trains team leaders and quality controllers: you save on overhead costs.
- Baruti works efficiently: you save per minute of processing.
Solution
As a proactive partner, Baruti assists you in the continuous optimization of inbound customer conversations.
Baruti is an experienced call center service provider for inbound customer calls that include the following requirements:
- Telephone and e-mail customer support
- Customer care
- Classic answering services or hotlines
- IT support
- Complaint management
- Office Administration
- Calendar management
- Processing the customer database
Experience
- Complaint management
- Infoline (prices and products)
- Order change
- Track and Trace
- Introduction Special information
- Ordering Information
- Cancellation averts
More
- Flight bookings
- Reclassifications
- Cancellations
- Information about bookings
- Quoting
- Sale additional products
- Customer advisory
- Complaints management
- Cancellation averts
- Backoffice activities
More
- Customer care
- Customer invoices
- Data management
- E-mail support
- General accounting activities
- Digitalization of bills
More
- Call answering
- Gaining prospective customers
- Inbound sales
- Termination
- Reporting
- Statistics preparation
- Check & edit e-catalogues
- E-mail support
More
- Call answering
- Gaining prospective customers
- Inbound sales
- Termination
- Reporting
- Statistics preparation
- Check & edit e-catalogues
- E-mail support
More
- Customer care
- Shipment information
- Price information
- Product information
- Ticketing
More
Solution
As a proactive partner, Baruti supports you in the continuous optimization of your back-office activities. Baruti is an experienced service provider for increasing productivity and quality of work, which includes the following services:
- Order processing
- Ticket processing
- Accounting
- Controlling
- Order management
- Data maintenance
- Secretariat
Experience & Know How
- Handling of the ordering process
- Execution of returns
- Invoice dispatch
- E-mail support
- Ticket processing
More
- Flight bookings
- Cancellations
- Rebooking
- Additional sales
- Change of address
- Name change
- Document dispatch
More
- Invoice digitization
- Invoice dispatch
- Accounts receivable/accounts payable posting
- Payroll processing
- Statistics
- Data management
More
Solution
As a proactive partner, Baruti assists you in conducting telephone surveys (CATI).
We supply you with high-quality telephone interviews in German according to ESOMAR specifications.
Market research: telephone interviews for German market research institutes
- Social research
- Political and election research
- Media research
- Industry Market Research
- Financial Market Research
- Consumer research
Experience
- Telephone survey on the last visit
- Data reconciliation
- Rescheduling for Follow Up Visit
- Suggestions for improvement
- Target: Customer care and analysis
More
- Opinion poll on the popularity of various radio stations
- Initial contact with potential volunteers
- Target: Representative survey on behalf of local radio stations
More
- Customer satisfaction survey with existing service provider
- Survey on attribution of properties to service providers
- Target: Creation of a representative opinion picture
More